Data Protection

Privacy Policy Notice

For SEN Solare Energiesysteme Nord Vertriebsgesellschaft mbH the protection of personal data is of utmost importance. We would therefore like to inform you here about how we protect your privacy when you provide us with your personal data. In addition to the self-evident compliance with the legal provisions on data protection, we are committed to the responsible handling of your data with these instructions, so that your privacy is protected at all times. It is important to us that you feel safe and comfortable when visiting our website.

Unless otherwise stated below, the provision of your personal data is neither required by law or contract nor required for the conclusion of a contract. You are not obliged to provide the data. Non-provisioning has no consequences. This only applies if no other information is provided during subsequent processing.

"Personal data" means any information relating to an identified or identifiable natural person.

Server logs

You can visit our website without providing any personal information. Each time you access our website, usage data is transmitted through your Internet browser and stored in log data (server log files). These stored data include, for example, the name of the page accessed, the date and time of access, the amount of data transferred and the requesting provider. These data serve exclusively to guarantee the trouble-free operation of our website and to improve our offer. It is not possible to assign this data to a specific person.

Collection and processing when using the contact form

When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of establishing contact. By sending your message you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent.

You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. Your e-mail address will only be used to process your request. Your data will then be deleted if you have not consented to further processing and use.

Customer account

When opening a customer account, we collect your personal data to the extent stated there. The purpose of data processing is to improve your shopping experience and simplify order processing. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. Your customer account will then be deleted.

Collection, processing and use of personal data for orders

When placing an order, we collect and use your personal data only insofar as this is necessary to fulfil and process your order and to process your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to make it available means that no contract can be concluded. The processing is carried out on the basis of Art. 6 (1) b DSGVO and is necessary for the fulfilment of a contract with you. Your data will not be passed on to third parties without your express consent. Excluded from this are only our service partners, which we need to process the contractual relationship or service providers we use in the context of order processing. In addition to the recipients named in the respective clauses of this data protection declaration, these are, for example, recipients of the following categories: Shipping service providers, payment service providers, merchandise management service providers, service providers for order processing, web hosters, IT service providers and dropshipping dealers. In all cases we strictly observe the legal requirements. The scope of data transmission is limited to a minimum.

Use of e-mail address for sending newsletters

We will use your e-mail address exclusively for our own advertising purposes for sending out newsletters, irrespective of the execution of the contract, provided that you have expressly agreed to this. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time without prejudice to the legality of the processing carried out on the basis of the consent until revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the mailing list.

Your data will be passed on to a service provider for e-mail marketing within the scope of an order processing. A passing on to other third parties does not take place.

Use of e-mail address for sending direct mail

We use your e-mail address, which we have received in connection with the sale of goods or services, for the electronic transmission of advertising for our own goods or services, which are similar to those which you have already purchased from us, insofar as you have not objected to this use. The provision of the e-mail address is required for the conclusion of the contract. Failure to make it available means that no contract can be concluded. The processing is carried out on the basis of Art. 6 (1) lit. f DSGVO from the legitimate interest in direct advertising. You can object to this use of your e-mail address at any time by notifying us. The contact details for the exercise of the objection can be found in the imprint. You can also use the link provided for this purpose in the advertising e-mail. There are no other costs for this than the transmission costs according to the basic tariffs.

Passing on the e-mail address to shipping companies for information about the shipping status

We will pass on your e-mail address to the transport company as part of the contract processing, provided that you have expressly agreed to this in the order process. The purpose of the transfer is to inform you by e-mail about the shipping status. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us or the transport company, without prejudice to the legality of the processing carried out on the basis of the consent until revocation.

Data collection and processing during credit assessment

If we make advance payments, e.g. payment on account or direct debit, we reserve the right to obtain credit information on the basis of mathematical-statistical procedures using R + V Allgemeine Versicherung AG, Raiffeisenplatz 1, 65189 Wiesbaden. To this end, we transmit the personal data required for a credit assessment there and use the information received on the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. The credit information can contain probability values (score values), which are calculated on the basis of scientifically recognised mathematical-statistical procedures and in the calculation of which address data, among other things, are included. Your concerns worthy of protection will be taken into account in accordance with the statutory provisions. The purpose of data processing is to check creditworthiness in order to initiate a contract. Processing is carried out on the basis of Art. 6 (1) letter f DSGVO from the legitimate interest in protection against non-payment if we make advance payments. For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f DSGVO by notifying us. The provision of the data is necessary for the conclusion of the contract with the payment method of your choice. Failure to provide the goods means that the contract cannot be concluded with the payment method you have chosen.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. If a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic character string that enables a unique identification of the browser when the website is called up again. We use cookies to make our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.
We also use cookies on our website for the purpose of enabling an analysis of the surfing behaviour of our page visitors.
Furthermore, we use cookies for the purpose of subsequently addressing site visitors on other websites with targeted, interest-related advertising.

The processing is carried out on the basis of § 15 (3) TMG and Art. 6 (1) lit. f DSGVO for the legitimate interest in the above-mentioned purposes.

The data collected from you in this way is pseudonymised by technical precautions. An assignment of the data to your person is therefore no longer possible. The data will not be stored together with other personal data of yours.

For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f DSGVO.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can prevent the storage of cookies and the transmission of the data contained therein. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all functions of this website to their full extent.

Use the links below to find out how you can manage cookies on the most important browsers (including deactivation):
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Adjust cookie settings

CCM19

Our website uses CCM19 to obtain your consent to store certain cookies on your device or to use certain technologies and to document them in compliance with data protection regulations. The provider of this technology is Papoo Software & Media GmbH, Auguststr. 4, 53229 Bonn (hereinafter "CCM19").

When you visit our website, a connection to the servers of CCM19 is established to obtain your consents and other declarations regarding cookie usage. Subsequently, CCM19 stores a cookie in your browser to associate the consents granted or their revocation. The data collected in this way is stored until you request deletion, delete the CCM19 cookie yourself, or the purpose for data storage ceases to apply. Mandatory legal retention periods remain unaffecte.

The use of CCM19 is carried out to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. Google Tag Manager itself does not create user profiles, store cookies, or conduct independent analyses. It is only used for managing and deploying the tools integrated through it. However, Google Tag Manager does collect your IP address, which may also be transmitted to Google's parent company in the United States.

The use of Google Tag Manager is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on its website. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, to the extent that the consent includes the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA aimed at ensuring compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. Further information can be obtained from the provider at the following link https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

Google Analytics

This website uses features of the Google Analytics web analytics service. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows the website operator to analyse the behaviour of website visitors. The website operator receives various usage data, such as page views, dwell time, operating systems used, and the user's origin. This data is assigned to the respective user's device. No assignment to a user ID is made.

Furthermore, we can record your mouse and scroll movements and clicks with Google Analytics, among other things. Google Analytics also uses various modelling approaches to supplement the data collected and employs machine learning technologies in data analysis.

Google Analytics uses technologies that enable the recognition of users for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.

The use of this service is based on your consent under Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA aimed at ensuring compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. Further information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

Browser Plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

More information about how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Google Signals

We use Google Signals. When you visit our website, Google Analytics collects, among other things, your location, search history, YouTube history, and demographic data (visitor data). This data can be used for personalised advertising with the help of Google Signals. If you have a Google account, visitor data from Google Signals will be linked to your Google account and used for personalised advertising messages. The data is also used to create anonymised statistics on the user behaviour of our users.

Data Processing

We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Ads

This website uses features of the Google Analytics web analytics service. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads allows us to display ads in the Google search engine or on third-party websites when users enter certain search terms into Google (keyword targeting). Targeted ads can also be displayed based on user data available at Google (e.g. location data and interests). As website operators, we can quantitatively evaluate this data by analysing, for example, which search terms led to the display of our ads and how many clicks resulted in corresponding ad clicks.

The use of this service is based on your consent under Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the European Commission. Details can be found here: https://policies.google.com/privacy/frameworks and . https://privacy.google.com/businesses/controllerterms/mccs/.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA aimed at ensuring compliance with European data protection standards for data processing in the USA. Each company certified under the DPF undertakes to comply with these data protection standards. Further information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active.

Google Ads Remarketing

This website uses the features of Google Ads Remarketing. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With Google Ads Remarketing, we can assign specific target groups to users who interact with our online offering in order to display them interest-based advertising within the Google advertising network (remarketing or retargeting).

Furthermore, the advertising target groups created with Google Ads Remarketing can be linked to cross-device functions from Google. This allows interest-based, personalised advertising messages that have been tailored.

If you have a Google account, you can opt out of personalised advertising by following this link https://www.google.com/settings/ads/onweb/.

The use of this service is based on your consent according to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. The consent can be revoked at any time.

For further information and the privacy policy, please refer to Google's privacy policy at: https://policies.google.com/technologies/ads?hl=en/.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA aimed at ensuring compliance with European data protection standards for data processing in the USA. Each company certified under the DPF commits to adhere to these data protection standards. Further information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active.

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google Conversion Tracking, Google and we can determine if users have taken certain actions. For example, we can evaluate which buttons on our website are clicked most often and which products are viewed or purchased most frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information that personally identifies users. Google itself uses cookies or similar recognition technologies for identification.

The use of this service is based on your consent according to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. The consent can be revoked at any time.

For more information on Google Conversion Tracking, please see Google's privacy policy: https://policies.google.com/privacy?hl=en.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA aimed at ensuring compliance with European data protection standards for data processing in the USA. Each company certified under the DPF commits to adhere to these data protection standards. Further information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active.

Use of YouTube

We use the function for embedding YouTube videos on our website. The provider is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (“YouTube”).

YouTube is a subsidiary of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

The function displays YouTube videos in an iFrame on the website. The "Enhanced Privacy Mode" option is enabled. This means that YouTube does not store information about visitors to the website. Only when you watch a video, information about it is transmitted to YouTube and stored there.

For more information on the collection and use of data by YouTube and Google, your rights in this regard, and options for protecting your privacy, please see YouTube's privacy policy: (https://www.youtube.com/t/privacy).

Storage Duration

After complete contract processing, the data is initially stored for the duration of the warranty period, the warranty periods of the manufacturers, and then taking into account statutory, in particular tax and commercial law retention periods, and then deleted after the deadline, unless you have consented to further processing and use.

Rights of the Data Subject

If the legal requirements are met, you have the following rights according to Art. 15 to 20 GDPR: Right to information, to correction, to deletion, to restriction of processing, to data portability.

In addition, according to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) f GDPR and processing for the purpose of direct marketing. Please contact us if you wish to exercise this right.

To Your Contact Person

Right to Lodge a Complaint with a Supervisory Authority

According to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data is not lawful.

If you have any further questions or concerns regarding data protection, please contact our data protection officer: info@sen.de.

Last Updated: 27.02.2024
Wörpedorfer Ring 46 | D-28879 Grasberg